CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN TERMS
GENERAL:
If you place an order electronically through the website
you are using, you are deemed to have accepted the preliminary information form
and the distance sales contract presented to you.
Buyers are subject to the provisions of the Consumer
Protection Law No. 6502 and the Regulation on Distance Contracts (RG:
27.11.2014/29188) and other applicable laws regarding the sale and delivery of
the product they purchased.
Shipping charges, which are product shipping costs, will
be paid by the buyers.
Each purchased product is delivered to the person and/or
organization at the address indicated by the buyer, provided that it does not
exceed the legal period of 30 days. If the product is not delivered within this
period, Buyers may terminate the contract.
The purchased product must be delivered in full and in
accordance with the qualifications specified in the order and with documents
such as warranty certificate, user manual, if any.
If it becomes impossible to sell the purchased product,
the seller has to notify the buyer in writing within 3 days of learning about
this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAID:
If the Buyer does not pay the price of the purchased
product or cancels it in the bank records, the Seller's obligation to deliver
the product ends.
SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, if it is determined that
the credit card to which the buyer has paid is used unfairly by unauthorized
persons and the price of the sold product is not paid to the Seller by the
relevant bank or financial institution, the Buyer shall return the product
subject to the contract within 3 days at the SELLER's expense. It must be
returned to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR
UNPROSECTED REASONS:
If force majeure occurs that the Seller cannot foresee
and the product cannot be delivered on time, the Buyer is notified. The buyer
may request the cancellation of the order, the replacement of the product with
a similar product or the delay of delivery until the obstacle is removed. If
the buyer cancels the order; If he has made the payment in cash, this fee will
be paid to him in cash within 14 days from the date of cancellation. If the
buyer has made the payment by credit card and cancels it, the product price
will be returned to the bank within 14 days from this cancellation, but it is
possible that the bank will transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the contracted goods/services
before receiving them; dented, broken, torn packaging, etc. damaged and
defective goods / services will not be received from the cargo company. The
received goods/services shall be deemed to be undamaged and intact. The BUYER
has to carefully protect the goods/services after delivery. If the right of
withdrawal is to be used, the goods/services should not be used. Invoice must
be returned along with the product.
RIGHT OF WITHDRAWAL:
BUYER; Within 14 (fourteen) days from the date of
delivery of the purchased product to himself or to the person/organization at
the address indicated, he can use his right to withdraw from the contract by
rejecting the goods without taking any legal or criminal responsibility and
without giving any reason, provided that he notifies the SELLER via the contact
information below.
CONTACT INFORMATION TO
BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE: Best Cappadocia Tour Agency Limited Company
ADDRESS: Kavaklıönü Mah. Şht Turan Cad. Ürgüp
İşmerkezi No: 5/2 Kat 10 Ürgüp /Nevşehir
EMAIL: info@bestcappadociatour.com
TEL: +905324955463
DURATION OF THE RIGHT OF WITHDRAWAL:
If it is a service purchased by the buyer, this 14-day
period starts from the date of signing the contract. Before the expiry of the
right of withdrawal, the right of withdrawal cannot be exercised in service
contracts where the performance of the service has started with the approval of
the consumer.
The costs arising from the use of the right of withdrawal
belong to the SELLER.
In order to exercise the right of withdrawal, a written
notification must be given to the SELLER by registered mail, fax or e-mail
within 14 (fourteen) days and the product must not be used within the framework
of the provisions of the "Products for which the Right of Withdrawal
cannot be exercised" regulated in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the 3rd person or
the BUYER, (If the invoice of the product to be returned is corporate, it must
be sent with the return invoice issued by the institution when returning it.
Order returns whose invoices are issued on behalf of the institutions cannot be
completed unless a RETURN INVOICE is issued.)
Return form, The products to be returned must be
delivered complete and undamaged, together with the box, packaging, standard
accessories, if any.
RETURN TERMS:
The SELLER is obliged to return the total price and the
documents that put the BUYER under debt to the BUYER within 10 days at the
latest from the receipt of the withdrawal notification and to return the goods
within 20 days.
If there is a decrease in the value of the goods due to
the fault of the BUYER or if the return becomes impossible
The BUYER is obliged to compensate the damages of the
SELLER at the rate of his fault. However, the BUYER is not responsible for the
changes and deteriorations that occur due to the proper use of the goods or
products within the period of the right of withdrawal.
In case of falling below the campaign limit amount set by
the SELLER due to the exercise of the right of withdrawal, the discount amount
used within the scope of the campaign will be cancelled.
PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:
Underwear, swimwear and bikini bottoms, make-up
materials, disposable products, goods that are in danger of spoiling quickly or
that are likely to expire, which are prepared in line with the BUYER's request
or clearly personal needs and are not suitable for return, are delivered to the
BUYER. Products that are not suitable for return in terms of health and hygiene
if their packaging is opened by the BUYER after delivery, products that are
mixed with other products after delivery and cannot be separated due to their
nature, Goods related to periodicals such as newspapers and magazines, except
those provided under the subscription agreement, Instant performance in
electronic environment Services provided or intangible goods delivered
instantly to the consumer, as well as audio or video recordings, books, digital
content, software programs, data recording and data storage devices, computer
consumables, cannot be returned as per the Regulation if their packaging has
been opened by the BUYER. In addition, before the expiry of the right of
withdrawal, it is not possible to exercise the right of withdrawal regarding
the services that have been started with the approval of the consumer, in
accordance with the Regulation.
In order for cosmetics and personal care products,
underwear products, swimwear, bikinis, books, reproducible software and
programs, DVD, VCD, CD and cassettes and stationery consumables (toner,
cartridge, tape, etc.) to be returned, their packages are unopened, untested,
intact. and they must be unused.
CASE OF DEFERRED AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that he/she
will pay interest within the framework of the credit card agreement between the
cardholder bank and the bank and be liable to the bank in case of default in
the case of making the payment transactions with a credit card. In this case,
the relevant bank may take legal action; may claim the costs and attorney's
fees to arise from the BUYER, and in any case, in the event that the BUYER
defaults due to its debt, the BUYER accepts that he will pay the damage and
loss suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make it to any of our bank accounts (TL) by
making a Bank Transfer or EFT (Electronic Fund Transfer).
With your credit cards on our site, you can benefit from
online single payment or online installment opportunities for all kinds of
credit cards. In your online payments, the amount will be withdrawn from your
credit card at the end of your order.
